Frequently Asked Questions

The minimum deposit amount varies by payment method. For GCash and PayMaya, the minimum is typically ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is typically ₱500. These amounts may be subject to change — check the cashier section of your 7spine account for the most current limits applicable to your preferred payment method.

GCash and PayMaya deposits are typically credited to your 7spine account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 1–3 business hours depending on the bank's processing times. If your deposit has not appeared after 3 hours, please contact our support team with your transaction reference number.

7spine does not charge any fees on deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside 7spine's control.

Withdrawal processing times at 7spine depend on your chosen method. GCash and PayMaya withdrawals are typically processed within 1–4 hours after approval. Bank transfers to BPI, BDO, or Metrobank accounts generally take 1–3 business days. All withdrawal requests are reviewed by our finance team before being sent — this is a standard security step to protect your funds.

The minimum withdrawal amount at 7spine is ₱500 for all payment methods. There is no maximum withdrawal limit for standard verified accounts, though large withdrawals above a certain threshold may require additional verification steps as part of our anti-money laundering compliance procedures. Contact support if you need to process a large withdrawal and want to confirm the process in advance.

Common reasons for a delayed or declined withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account name and your payment account name, or a flagged security review. If your withdrawal has been pending for longer than expected, contact our support team at [email protected] with your withdrawal reference number and we'll investigate right away.

Yes — 7spine is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Whether you're playing slots on your commute in Manila or bingo from home in Cebu, the mobile experience is designed to be fast, responsive, and easy to navigate on smaller screens.

All games on 7spine use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our slot and table games are sourced from reputable game providers whose RNG systems are independently tested and certified. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal and result.

All-Star Fishing is one of 7spine's most popular arcade-style games. Players aim and shoot at fish swimming across the screen — each fish has a different point value, and your winnings are based on the fish you catch. The game features multiple cannon levels, special targets, and bonus rounds. It's easy to pick up and a lot of fun, especially for players who enjoy something different from traditional slots. Visit the All-Star Fishing page for a full game guide.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Specific wagering requirements are listed in the terms of each individual promotion on 7spine.

Most bonuses at 7spine are claimed directly through the promotions section of your account dashboard. Some promotions require a bonus code entered at the time of deposit, while others are automatically credited after a qualifying deposit. Make sure your account is fully verified before attempting to claim any bonus — unverified accounts are not eligible for promotional offers.

Yes. If you no longer wish to complete the wagering requirements on an active bonus, you can forfeit it through your account settings or by contacting our support team. Note that forfeiting a bonus will also remove any bonus-derived winnings that have not yet met the wagering threshold. Your real-money balance will remain unaffected. We recommend reading bonus terms carefully before opting in to avoid any surprises.

7spine is committed to responsible gaming and provides a full suite of player protection tools, including deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are available free of charge through your account settings or by contacting our support team. For more details, visit our Responsible Gaming page.

To request self-exclusion, contact our support team at [email protected] and state that you wish to self-exclude. You can choose a minimum 6-month exclusion or a permanent closure. Your account will be closed immediately upon request — no waiting period. During the exclusion period, you will not be able to log in, deposit, or create a new account. This tool is available to all 7spine players at no cost.

7spine operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) regulatory standards for online gaming in the Philippines. PAGCOR is the government body responsible for regulating and licensing online gaming operators in the country. We adhere to all applicable responsible gaming, anti-money laundering, and player protection requirements set by PAGCOR.

The minimum age to register and play at 7spine is 21 years old, in accordance with Philippine gambling laws. All players must confirm their age during registration and complete KYC verification before making any deposits or withdrawals. Any account found to belong to a player under 21 will be immediately closed and any deposits refunded. We take our age verification obligations seriously and do not make exceptions.